Independent benchmark lab

Helpdesk and AI customer service: benchmarked

Three metrics. Published prices only. Every number traces to a dated source.

View leaderboards How we test

Benchmark runs: 3
Vendors tracked: 34
Data points: 82
Updated: Oct 2026

Leaderboards

Three metrics, one honest number each

Lower is better Full leaderboard (14)

AI Price per Outcome

USD/outcome

$0.50/resolution

HubSpot Service Hub

$0.75/resolution

Help Scout

$0.90/automated interaction

Gorgias

$0.90/resolution

Lorikeet

$0.99/outcome

eDesk

$0.99/outcome

Intercom

$1.00/AI agent resolution

Jira Service Management

$1.50/automated resolution

Zendesk

Higher is better Full leaderboard (33)

Channel and Language Coverage

native channels

11 native channels

Crisp

9 native channels

Zendesk

9 native channels

Zoho Desk

8 native channels

Ada

8 native channels

eesel AI

8 native channels

Freshchat

8 native channels

Front

8 native channels

Gladly

Lower is better Full leaderboard (11)

Seat Cost

USD/seat/year

$5,650/year

Jira Service Management

$5,700/year

Freshchat

$5,700/year

Intercom

$5,700/year

LiveChat

$7,500/year

Help Scout

$7,500/year

Hiver

$8,700/year

Freshdesk

$11,700/year

eDesk

Method

How the numbers work

Published prices only

No estimates, no surveys. A price enters the leaderboard only when the vendor publishes it on its own site. Quote-only pricing is listed but never ranked.

Dated sources

Every figure in a run carries the URL and the date the page was read. Prices change; we rerun on a schedule and note the edition.

Three metrics

AI price per resolved conversation (B1), annual seat cost at 5, 25 and 100 agents (B2), and channel and language coverage (B3). Each metric ranks independently.

Full methodology